SPOG Support
Single Pane of Glass
Search SPOG knowledge, route product support requests, and find brand-specific guidance from PB Technology.
Documentation and Processes
Find SOPs, setup guidance, access processes, workflows, troubleshooting content, and release governance documentation.
Getting Started
SPOG overview, navigation, landing page basics, and first-time user guidance.
User & Role Management
Login, SSO, permissions, role changes, entity settings, and access governance.
Sales & Product Workflows
Packages, pricing, memberships, agreements, retail items, and personal training.
Release Notes & Governance
Known issues, article standards, release notes, and launch-readiness content.
Start here
Choose a support path
Route SPOG issues, access questions, product setup, and brand-impacting requests to the right place.
Open SPOG Support TicketReport a product issue, workflow blocker, or brand-impacting support need.
Login & AccessResolve SSO, user setup, roles, permissions, and access issues.
Setup & ConfigurationFind support for entity settings, packages, pricing, retail, and training setup.
Troubleshooting & ReleasesReview known issues, release notes, defects, and recommended fixes.
Before you submit
Help us resolve your SPOG request faster
Include the details the support team needs to troubleshoot without extra follow-up.
- Brand and location: include the brand, studio, club, or location impacted.
- User or member details: include user ID, member account, or affected profile when relevant.
- Issue details: add screenshots, exact error messages, steps to reproduce, and expected behavior.
- Business impact: note whether this blocks sales, member service, billing, retail, or training workflows.